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Send us your questions, bug reports and suggestions about One at a Time.
Frequently asked questions
Please check these before contacting us.
My templates and task sets are gone after switching phones
Templates and task sets are stored only on your device. “Restore purchase” restores your Plus entitlement, not the saved content.
We recommend saving them to a file with Settings > Export data before switching devices. You may also be able to restore them from a device backup.
I bought Plus, but it isn't active
Try Settings > Restore purchase, and make sure you're signed in with the same Apple ID or Google account you used to buy it.
If payment or approval is still pending, Plus will turn on automatically once it's complete.
I'm not getting notifications
Check that Settings > Use notifications is on in the App, and that notifications for One at a Time are allowed in your device settings.
Battery saver, Focus modes and similar settings can also prevent notifications.
How do I change my ad consent or tracking choice?
You can change your ad consent in the App under Settings > Ad privacy settings.
On iOS, change tracking permission in your device's Settings > Privacy & Security > Tracking.
Can the developer look at my task data?
Task names and notes are stored only on your device, so the developer can't see them.
When reporting a bug, please describe the steps you took and what appeared on screen, without including personal details.
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For bug reports, it helps to include your device model, OS version and app version (shown in Settings > Where to get help & about this app).